Frequently Asked Questions

Everything you need to know about your Paradox London shopping experience.

How long does shipping take for domestic orders?

Standard delivery typically takes 3-5 business days, while our express shipping option ensures your items arrive within 1-2 business days.

What is your return policy for special occasion footwear?

We offer a 30-day return policy. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.

How do I know which shoe size to order?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for our bridal and evening collections.

Do you offer international shipping?

Yes, Paradox London ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna for flexible payments.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link to monitor your delivery status in real-time.